Refund Policy
Refunds Policy
SSL Africa always wants you to be completely satisfied when it comes to the SSL certificates and web security solutions we provide.
If you’re considering a refund or cancellation and feel you may need help, you can always discuss your options via retention@sslafrica.com or by contacting our Customer Experience Team via phone at +27.84.751.5616 prior to your cancellation.
Our experts can solve your SSL related problem, walk you through the entire SSL process, or help clear up any confusion to get you the certificate you really need.
In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately canceled/rejected/revoked.
Limitations: The 30 Day Money Back Guarantee does not apply to the purchase of subscription products, additional SANs (Subject Alternative Names) due to certain CA limitations, or to fees associated with the purchase and shipping of hardware tokens within an order.
SSL Africa includes a 30 Day Money Back Guarantee on all DigiCert™, GeoTrust®, Thawte®, RapidSSL®, Sectigo™, and Comodo® SSL certificates.
In the event you are not satisfied with the product and/or the service did not meet your expectations, SSL Africa provides easy to follow onscreen instructions in your Dashboard on how to properly submit a cancellation/refund request.
Simply locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.
Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process.